We accept returns within 15 days of the shipping date for all US orders (unfortunately, no international orders can be returned). All returns must be in new condition with tags still attached.
The buyer is responsible for return shipping, unless orders were not fulfilled correctly and/or there were damaged/defected products received.
Please contact us prior to exchanges. Exchanges can be made provided we have the correct item(s) in stock. We do not allow exchanges to be made for varying products. We do not give store credit.
Refunds will be made within 1-3 business days of receiving the returned merchandise and will be credited back to the original payment method (this takes 5-10 business days). We do not refund shipping cost unless there has been an oversight on our part.
Please send ALL returns to the following address:
Bates Sisters Boutique, LLC
P.O. Box 19
Rocky Top, TN 37769
To return an item, fill out the return slip that is included in your order and follow the directions on the slip.
Missing your return slip? You may download a return slip to print it off yourself.
It is very important to fill out all of the following information on the return slip:
- Your full name
- Your order number
- Your email that is associated with your order
- The reason for the return/exchange